Privacy Policy

1. Data Controller

This Privacy Policy is intended to inform users of the Conciergerie Mélis booking website about how their personal data is collected and used.

Data Controller: Conciergerie Melis

Address: 18 rue Jean-Marie Le Sidaner, 51100 Reims, France

Email: contact@conciergeriemelis.com

Conciergerie Mélis is committed to complying with applicable personal data protection regulations, in particular the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

2. Personal Data Collected

When you use our website or book accommodation, we may collect the following information:

- first and last name;

- email address;

- telephone number;

- billing address, where necessary;

- information relating to your booking and stay;

- information required to communicate with you;

- information voluntarily provided in connection with a specific request or tailor-made option.

The data collected is limited to what is necessary to manage your booking and ensure the smooth organisation of your stay.

3. Purposes of Data Processing

Your personal data may be used to:

- process and manage your bookings;

- contact you regarding your stay;

- organise your arrival and departure;

- respond to your requests and assist you before and during your stay;

- manage payments and invoicing;

- provide tailor-made options and services when requested;

- manage our customer relationship;

- comply with our legal and regulatory obligations;

- ensure the security and proper functioning of the website.

4. Legal Bases for Processing

Depending on the purpose concerned, the processing of your personal data may be based on:

- the performance of a contract, particularly for processing and managing your booking;

- compliance with legal obligations, particularly regarding invoicing and accounting;

- your consent, where required, particularly for certain marketing communications or cookies;

- our legitimate interests in ensuring the proper functioning and security of our business, where this constitutes the appropriate legal basis.

5. Recipients of Personal Data

Your personal data is only accessible to persons and service providers who require it in order to provide our services.

Where necessary, your data may be shared with:

- Conciergerie Melis;

- service providers involved in organising your stay;

- our technical and IT service providers;

- our property management and booking platform;

- our payment service providers;

- our advisers or partners where necessary for managing your booking;

- competent authorities where required by law.

We do not sell your personal data to third parties.

6. Booking Platform

Our booking website uses a technical solution provided by Hostaway to manage listings, availability and bookings.

Certain data required to process your booking may therefore be processed by technical service providers involved in operating the service.

7. Data Retention

We retain your personal data for as long as necessary for the purposes for which it was collected.

Data required to manage your booking is retained for the duration of the contractual relationship and may subsequently be archived where retention is necessary to comply with a legal obligation or to defend our rights.

Data used for marketing purposes is retained in accordance with the periods recommended under applicable regulations. As a general rule, customer data used for marketing purposes may be retained throughout the business relationship and for three years following the end of that relationship, unless you object.

Data required for accounting and invoicing purposes may be retained for the periods required by applicable law.

8. Your Rights

In accordance with applicable regulations, you have the following rights:

- the right to access your personal data;

- the right to rectify inaccurate data;

- the right to have your data erased, subject to the conditions provided for by applicable regulations;

- the right to restrict processing;

- the right to object to certain types of processing;

- the right to data portability where applicable;

- the right to withdraw your consent where processing is based on consent.

To exercise your rights, please contact us at:

contact@conciergeriemelis.com

We may ask you to provide proof of identity where necessary to verify your identity.

You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority, if you believe that your personal data is not being processed in accordance with applicable regulations.

9. Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies that are necessary for its operation, as well as, depending on the tools used, cookies intended to measure website traffic or provide certain features.

Where your consent is required, it will be obtained before the relevant cookies are stored or accessed. You may also change or withdraw your consent in accordance with the options available on the website.

10. Security

Conciergerie Mélis implements appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

11. Updates to this Privacy Policy

This Privacy Policy may be updated to reflect changes in regulations, technology or our services.

Last updated: August 2026.